TEEPEE NIGHT
FAQ
1.Can you explain the payment process? -To secure your date and theme, a deposit of 50% of the full payment is required. The deposit will be applied towards the total balance. The final payment, covering the remaining 50% of the full payment, is due 72 hours (3 days) before your event. In addition to the booking deposit, a separate damage deposit is required based on the number of guests attending the party. For parties with 1-6 guests, a $100 damage deposit is required. For parties with up to 10 guests, a $200 damage deposit is required. This damage deposit is separate from the booking deposit. The damage deposit will be refunded within 3 days of checkout, subject to any deductions for damages. Please note that teepees can still be added to your booking based on availability, but once the initial booking is made, teepees cannot be subtracted.
2.How long does it take to set-up and take down the teepees & themed accessories? -It takes approximately 120 minutes to set up and 60 minutes to take down.
​​3.What are my payment options? -We accept Zelle, cash, and checks for the deposit payment, refundable damage fee, and final payment.
4.What is the cancellation policy? -Teepee Night does not refund any cancellations. We will happily help you reschedule a future date. If you need to reschedule your party for any reason, a minimum of 7 days’ notice must be given. Reschedules less than 7 days in advance will be subject to a $50 fee.
5.What is the difference between the booking deposit and the damage deposit? -The booking deposit and the damage deposit differ in their purpose and refundability. The booking deposit, which is 50% of the full payment, is required 21 days prior to the event to secure the party theme and date. This deposit is non-refundable and is included in the full quote provided. On the other hand, the damage deposit serves as a precautionary measure against potential damages during the event. The damage deposit amount is separate and varies based on the number of guests, with $100 for parties of up to 6 guests and $200 for parties of 7 to 10 guests. The damage deposit will be quoted separately and will be promptly refunded within 72 hours after the event, provided no damages are identified.
6.What will be checked before refunding the damage deposit? -Before refunding the damage deposit, we will conduct a thorough inspection to ensure that no items included in your package are damaged, lost, or broken. Additionally, we will check for any stains that cannot be washed off from the fabrics. We kindly request that guests refrain from using slime, nail polish, makeup, markers, or paint in the vicinity of the party set up to avoid potential damage. Our goal is to maintain the quality and integrity of our items for future use and the enjoyment of all our clients
7.Is eating and drinking allowed in the tent? -The answer is Yes! Guests can use the trays for water bottles and snacks or meals. However, please ensure that all food and drinks in the party area will not cause staining or damage to any of the party supplies. Please no colored drinks. If any of the materials need to be replaced, you will be responsible for all replacement costs.
8.Do I need to wash the bed linens before they are collected? -Absolutely not! All our bed linens are professionally laundered. All other items are either cleaned with disinfecting wipes or spray.
9.Is there a delivery fee? -Our business model includes complimentary delivery and setup for clients within the Santa Clara County. However, for clients outside of this area, a delivery fee will be charged based on the distance. This fee allows us to ensure efficient and reliable delivery to locations beyond our primary service area while maintaining the highest level of professionalism and service.